Shipping & Returns

1. Transport and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer. In any case, the Customer has the right to request the delivery of the products to a natural person of his/her choice, whose residence or domicile is located within the Italian territory. 

For each order placed on the Site, Truck Fashion Accessori di Halili Sonila issues an invoice for the goods shipped, sending it by e-mail or post to the order holder, pursuant to Presidential Decree 445/2000 and Legislative Decree 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No changes to the invoice will be possible after the invoice has been issued.

If there are delivery  costs to be paid by the Customer, they will be highlighted on the Website and in the order form.

All purchases will be delivered by express courier chosen by Truck Fashion Accessori di Halili Sonila (hereinafter, "Courier") from Monday to Friday, excluding holidays and national holidays. Truck Fashion Accessories of Halili Sonila is not responsible for unforeseeable delays (e.g. strikes). 

Truck Fashion Accessori di Halili Sonila will send the Customer a confirmation e-mail once the Products have been shipped, in which the tracking number of the shipment will be specified through which it will be possible to view, after entering on the Courier's website, the status of the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with the Consumer Code, the Products will be delivered within a maximum period of 60 (sixty) days from the day following the day on which the Customer sent the order to Truck Fashion Accessori di Halili Sonila, unless Truck Fashion Accessori di Halili Sonila communicates – within the same term, by e-mail – the impossibility of delivering the ordered goods as a result of the unavailability, even temporary, of the Products. In the event of such communication, Halili Sonila's Truck Fashion Accessories will reimburse any sums already paid by the Customer for the payment of the supply.

In the event that, in the event that Truck Fashion Accessori di Halili Sonila notifies you of a delay in the delivery date, the Client wishes to cancel the Order, any amount already paid by the Client will be refunded as soon as possible, and in any case no later than 60 (sixty) days from the day following the day on which the Client sent the order to Truck Fashion Accessori di Halili Sonila and in any case based on the timing of the payment method used for purchase by the customer. 

For the delivery of the goods, the presence of the Customer or his representative at the address of the recipient indicated in the order is required. At the time of delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to that indicated in the transport document and that the package is intact or unaltered. Any damage to the package and/or the Products or the mismatch in the number of packages must be immediately disputed by means of a written check on the Courier's proof of delivery. Once the Courier's document has been signed, the Customer will not be able to raise any objection regarding the external characteristics of the package delivered.

Shipments will have the following costs:

Italy: under €100.00 = €15 plus VAT, above €100.00 up to €500.00 = €25 plus VAT, above €500.00 = free shipping.

European Community: under 100,00€ = 25€ plus VAT, above 100,00€ up to 1000,00€ = 30€ plus VAT, above 1000,00€ = free shipping.

International: under €500.00 = €55, above €500.00 up to €100000.00 = € 130.00

2. Right of withdrawal

Truck Fashion Accessories by Halili Sonila wants to guarantee complete customer satisfaction.

Pursuant to Article 64 of the Consumer Code, the Client has the right to withdraw from the contract, without specifying the reason, by returning the Products purchased through the Site within 14 (fourteen) working days from the date of receipt of the Products.

To exercise the right of withdrawal, the Client must send to the following address: truckfashion@libero.it a communication containing:

a. the expression of the will to exercise the right of withdrawal pursuant to art. 64 of the Consumer Code;

b. the indication of the Products for which the Client wishes to exercise the right of withdrawal;

c. the progressive order number issued at the time of purchase;

d. the data relating to the Client's bank account, only in the event that the Client has made the payment by bank transfer.

Such notice may be sent, and Truck Fashion Accessories by Truck Fashion Accessories by Halili Sonila reserves the right to refuse the return of those Products that do not comply with these requirements. Refunds will be made using the same payment method used for the purchase.

Each delivery will contain easy instructions for the redelivery of the Products.

Truck Fashion Accessories di Halili Sonila undertakes to promptly reimburse the Customer no later than 60 days from the date of return of the Products. Truck Fashion Accessories by Halili Sonila will send you an e-mail confirming the refund.

Halili Sonila Fashion Accessories will not be liable for refunds or compensation for Products that have been returned but have never been received by Truck Fashion Sonila Accessories due to loss, theft or damage that is not attributable to Truck Fashion Accessories di Halili Sonila.

If the Client wishes to modify or cancel the order submitted, he/she must promptly send an e-mail to the address truckfashion@libero.it. Once the Product has been shipped, the order cannot be cancelled or modified until the goods have been returned to Truck Fashion Accessories di Halili Sonila. In this case, reference is made to the return policy described above.